Improve contact center and agent performance with real-time artificial intelligence.
Cresta makes contact center teams radically more productive with intelligent bots, real-time artificial intelligence, and enterprise-grade conversational analytics. Cresta’s open API utilizes your existing chat and voice platforms to optimizes customer conversations as they take place, allowing businesses to go beyond conversational AI and put insights into action.
The Cresta platform:
Empowers WFH agents with real-time guidance and personalized coaching.
Improves contact center efficiency through automation.
Ensures agent compliance and drastically improves quality assurance (QA).
Identifies up-sell and cross-sell opportunities to increase contact center revenue.
Enables managers to monitor and analyze 100% of agent conversations with ease.