through customized agent coaching and generative AI
A leading insurance company revolutionized its customer service and sales
strategy with Cresta’s cutting-edge AI solutions. Learn about the company’s transformative journey to enhance its agent training and customer interactions during the peak insurance season.
Key highlights:
Streamlining the onboarding process for seasonal hires and improving ongoing training
Integrating Cresta’s real-time insights and coaching to empower agents
Deploying AI-driven Cresta insights for actionable intelligence
Achieving a notable 7% increase in revenue and significant improvements in agent performance
Discover how Cresta helped this insurance provider drive
